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MoneyTalks - > Money Talks -> So what's the Chick-fil-A allure?
So what's the Chick-fil-A allure?

I decided this weekend it was time to try Chick-fil-A.

Reporter Courtenay Edelhart had written about the chicken place before it opened, then saw people camped out for 24 hours before the official opening.

So what's the draw?

I went around 1 p.m. Saturday and the place was PACKED. The line was out the door. The drive-through snaked around the parking lot. I parked by Mexicali.

I contemplated leaving. Did I really need to eat a chicken sandwich? But I was on a "research mission" — I wanted to see why people were so attracted to this place.

Here's what struck me: The chicken on the regular chicken sandwich is breaded, and then it's on a bun. So it's a double-dose of breading. A friend of mine said that's likely part of what makes it good. It had to be the juciest chicken sandwich I've tried.

The customer service was great, with staff members making rounds asking customers if they'd like refills on their drinks. I asked the person who offered me a refill if they'd been this busy all along. She said it had slowed down "a little." She didn't sound convinced, though!

— Christine Peterson

Posted in the Business & Finance interest group.
Topics: restaurant, eatery, food, Chick-fil-A
posted by MoneyTalks on Monday, March 16, 2009 at 09:02 AM
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4 comments from 4 users

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posted by catpaw on Mar 16, 2009 at 10:56 AM

There's only so much one can do to greasy burger patties, greasy dead bird, or greasy french fries to make it "different." Recall Crispy Creme doughnuts? That little joint looked like a famine food riot when it opened. Where is it now?

I have a theory that flavor of the seasoning or condiment sells the product, not how the bird is prepared. There's only so many ways to cook a chicken.  

posted by ghostriter on Mar 16, 2009 at 11:03 AM

I have been an addict of this place since 1983! I waited with anticipation for it to open, and I was one of the throng that packed the place on the day they were giving sandwiches away. I go about twice a week since they opened. The line is always long, the place always crowded. However, their organization is excellent and their service outstanding; I have never gone in and waited longer than ten minutes. I do not typically go through drive-thru, but I have heard it actually takes a little longer. They do have a service person walking from car to car taking orders a-la-In'N'OUT, and that expedites things. And I am still of the opinion that this is the BEST chicken in the entire country. If you do not like the breading, the grilled chicken is terrific as well, and a grilled chicken with a side salad instead of those yummy waffle fries gives you a lunch for less than 500 cals.

posted by randomfactor on Mar 16, 2009 at 11:07 AM

There's only so much one can do to greasy burger patties, greasy dead bird, or greasy french fries

Hard to improve on perfection.

posted by tchudilowsky on Mar 16, 2009 at 12:14 PM

 Ohh greasy food! mmmm can't beat that!


There is a Chick fil a in Denver. I love it.

Whenever we go to the malls in Denver we always eat at Chick fil a at least once during our trip. Good food.

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