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Real Name: Gretchen Wenner Address: 1707 Eye Street Bakersfield, CA 93301 Member Since: November 01, 2007 Last Signed In: November 18, 2009 Profile Views: 1859 Blog Views: 37859 Wednesday night meeting Bike riders: Watch for drilling rig on bike path! Canyons meeting under way... Bldrs Exchange drama... Recycling wackiness State's property values decline for first time since 1933... City seeking applicants for Board of Building Appeals Homebuilders v. city (and county): Latest buzz Council, Weds night: development "freeze?" Suing Bakersfield: Pork hits fan? And they're off! City Council seat beckons... November 07 December 07 January 08 February 08 March 08 April 08 May 08 June 08 July 08 August 08 September 08 October 08 November 08 December 08 January 09 February 09 March 09 April 09 May 09 June 09 July 09 August 09 September 09 October 09 November 09 Get e-mail updates from this blog, and download to print on the go with the City Beat Printcast.
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More on my cable issues
I was visited by three cable techs this morning — a tech named Ryan, a supervisor whose name I forgot, and Michael Scott, technical operations manager for Bright House Cable. When they arrived, I had no sound or picture on the offending channel. When they left, I had a clear picture and sound with no tiling, skipping or freezing. The difference, according to Scott, is that they took extra time and looked at all the connections they could get to between the tap and the building. Cables fray, and connections rust, and they addressed both. I'm going to wait a while and check in on the channel. I've had it working before and then had it disintegrate on me. So, why did I get three people out to my apartment? I suspect it's because of my job. Danielle Wade, a VP with Bright House, says that's not so. "We are proud to serve our customers and each of our 400 employees has a personal commitment to customer service. I'm not saying that to you as a reporter nor is that just my stock answer. We may not hit the ball out of the park 100% of the time and certainly, just as with any business, there are times that we do not completely resolve customer issues. But it is not for lack of trying." And she reiterates that people should call. I'll go further and say that you should be a pest. If you have a problem, call Bright House and get them out there. They might fix it by replacing cable or connectors — they come with a bunch of it, and it's free (or at least included in the rates you're already paying). If they can't fix it, call them back and ask for a higher-level tech. I can't yet say that that's worked for me. But I didn't try it until after I missed the game I wanted to see. 3 comments from 3 users
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posted by
witterpitters
on Dec 30, 2008 at 06:01 PM
CITY: it probably is more about you being a squeaky wheel then a reporter................squeaky wheels get seen to faster as they are louder!!!! spam code: UUP UA !!!! How appropriate is that!!!! posted by
oneoftheboyz
on Dec 31, 2008 at 08:23 AM
I think you are right about the cable companies. They ALL have their issues. Havent heard of one that doesn't. I guess we just have to figure out which one has the least. I had brighthouse, and had the phone/cable DSL/Cable package. One day, my bill went from the $50 special, to a couple hundreds of dollars. So I cancelled the cable. Next thing I know, a tree (on public lands) injures a phone line and my phone won't work. I call and ask them to fix it, and they said they can't because I didn't buy insurance for the phone line, It's now gone too. So now I just have DSL for 44.95 per month, through Brighthouse. It blacks out sometimes too, usually when I 'm needing it, but I am too afraid to go through the hassle of switching, and maybe don't like having to get used to a new system. Fear of Change I guess. I didn't need the phone anyways, and the cable I never watched. That was four years ago. Then my parents got Directv. WHile visiting, I decided there were lots of shows I wanted to see and couldn't resist their holiday specials. SO I have it, and so far, am satisfied. Good luck everyone. posted by
Shwaine
on Dec 31, 2008 at 10:15 AM
Okay, completely off-topic but oneoftheboyz hit on one of my pet peeves. When the phone company tells you that you don't have the wire pro insurance, they aren't telling you that they won't fix it. They are fullfilling their legal obligation to let you know that if they come out and the problem is in your house wiring, then you'll get charged a service charge because you don't have wire pro insurance. If the problem is outside of your house, the visit will be free. But if it's inside the house, you'll be charged. Legally, they have to give you this warning, but I can't count how many people locally seem to ignore the part about "if it's in your house" and just hear "we're going to charge you". Then several overreact like oneoftheboyz and cancel the phone service over it when the phone company likely would have not charged them for the repair because the damage was not in the house wiring.
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