 
Reviewed by
maryrusso
on October 20, 2008
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Beverly's is downtown's craft & fabric store. I am pretty disappointed by their fabric selection since it is virtually all cottons and very little of a heavier weight or higher quality. But,...
Beverly's is downtown's craft & fabric store. I am pretty disappointed by their fabric selection since it is virtually all cottons and very little of a heavier weight or higher quality. But, they do have a great selection of cottons. Therefore, I think Beverly's would be a great place if you were into quilting.The service is very friendly, but extremely slow. Since it's near to my work, occasionally I will pop in their to pick up some basic supplies, but it's not somewhere I go to get inspired.
Beverly's Fabric & Crafts's Response:
Ms. Russo,
As company president, I would like to personally apologize for the ways in which we failed to provide you with the products and service you deserve during your visit to Beverly's. We value your opinion and take all feedback we receive very seriously. Your comments are already being reviewed by several of our executives and a course of action is currently being determined to prevent experiences similar to the one you have had. If you have any additional questions, comments and/or details about your experience that might further assist our decision, please do not hesitate to contact Joan, our Head of Customer Relations, at (831) 684-4220 ext.121. She would love to speak with you and figure out how we may be able to earn a second chance with you. I created reference #14140031 for your convenience. Thank you so much for taking the time to help us improve our business.
Don Sleeper
President
Beverly Fabrics, Inc.
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