Floyd's is a good old fashioned hardware store- just like you remember before the advent of the big box home improvement warehouses. SERVICE! SERVICE! SERVICE! They have very helpful and knowledgeable staff that can help you figure out how to fix the leaky faucet, find the part you need, etc.
It's the place we go to "problem solve" when we can't figure out exactly how to fix what we broke around the house. I won't give them 5 stars since it's not the first place I would go to look for something. The selection in my opinion is more for fixing rather than upgrading.