Wasn't going to review Heidi's because my opinion is just average but seeing all the great reviews, I had to at least throw in one dissent. I've been to Heidi's twice, because they do have good hours for grabbing a deli sandwich in the Northwest. Here are my two experiences:
Round One:
Asked for sourdough bread, girl helping me said they were out, then asked me what sourdough looked like. I described the concept of sourdough the best I could when she proceeded to say they didn't have any again. Fine, settled on something else. Ordered the BLT and asked if I could have dijon on the sandwich. She asked me what dijon was, (at this point I was a little incredulous but kept trucking through). I explained it was like a spicy mustard. She said 'well we have spicy mustard but we don't have dijon". Btw, Dijon is listed on their menu.
She then took the spatula, put an enormous amount of dijon on top of the bacon, rubbing the spatula up and down the bacon. The spatula went right back into the container of dijon. Feel sorry for any vegetarians coming down the line after me.
Sandwich was ruined with the saturation of 'spicy mustard'.
Round Two:
Ordered a pepper sausage sandwich. Girl taking my order, a different girl, asked me twice what sandwich I was asking for. She then asked me what was on that. I told I guessed sausage and peppers. She then looked it up on a card attached to the counter and made the sandwich. Upon cutting the sandwich, over half of one side of the sandwich fell out and she threw it in the trash instead of putting it back in the sandwich.
Quality:
The sandwiches by themselves are good but they're not five star. Five star to me denotes top quality ingredients in fantastic taste blends. These are sandwiches I'd expect to get at any chain restaurant. It's an okay sandwich place that will probably improve vastly with time. My experiece was negative based on service and that is opening jitters I'm sure.
I'll try them again just for convenience sometime in the future.