Ken has followed in Maylon's foot steps with a great customer service team.  I have been a loyal customer for over 40 years.  Have I had an experience there where I did not get their...

Ken has followed in Maylon's foot steps with a great customer service team.  I have been a loyal customer for over 40 years.  Have I had an experience there where I did not get their undivided attention - yes.  Have I seen very busy sales people who could not take the time to chit chat for endless hours while other customers were waiting - yes.  Have I been greeted with a frienly hello every time I walked in -yes.

These folks are human - not a Miss Manners Etiquette contest contestant.  I feel sorry for hunter82, he will lose out on many years of experience and knowledge when it comes time to buy.  Or perhaps he is one of those who come into a local shop, ask questions, handle merchandise, pick up a catqlog, look for an excuse not to buy, and then go home to shop the internet to save a buck.  Then he can mount his scope on his own rifle instead of having it installed with the right tools by someone who knows what they are doing.

Ken and Crew - Thank You for a job well done.  I will be still coming back for years.

I have shopped at Valley Gun for over 20 years. I have observed the patience and extra time the staff has spent with customers time and again. I tell people you go to Valley Gun for the depth...

I have shopped at Valley Gun for over 20 years. I have observed the patience and extra time the staff has spent with customers time and again. I tell people you go to Valley Gun for the depth of knowledge and the real effor they put in to help you with your Sporting needs.

I know Craig personally, while he may seem rough around the edges I have NEVER seen any rude behavior exhibited.  The customers that come in are a cross section of Bakerfield, some have difficulty expressing themselves due to language issues. That may have been a factor in the previous review.

I find it amusing that in a City filled with Gun Stores that are only interested in your wallet, the one place known for helpful and knowledgable employees is singled out.

I read, with some curiosity, the review of Valley Gun by hunter82 on September 21, 2009.  My name is Ken Quarnberg and I am the owner of Valley Gun.  I have spent over 32 years of my...

I read, with some curiosity, the review of Valley Gun by hunter82 on September 21, 2009.  My name is Ken Quarnberg and I am the owner of Valley Gun.  I have spent over 32 years of my life building and maintaining a reputation for having quality products and great customer service.  This is something I learned from my father, Maylon, as  I grew up in this business.  Over the years I have given hundreds of hours of my time and thousands of my own dollars supporting shooters, their families and the firearms community in general.  I seldom ask for recognition - I figure my actions will speak for themselves.

Dealing with people, I have learned that some personalities are not compatible.  That is why I have built a team of individuals with different strengths.  That way, every client can find a sales professional they feel comfortable with.  I have also known people who may choose to take offense to a statement, or the way in which it is delivered, when no malice was intended.  I believe hunter82 may have experienced this while in my store.  He may not have considered that perhaps the sales person was dealing with multiple issues at the same time and his response is seen as "rude" when, in fact, it may have been a bit hurried.

Concerning the review by hunter82, he described my salesman, Craig, as being "rude" and "cruel".  Hunter82 stated "I couldn't believe how rude he was to the retarded man.  He had the nerve to say 'I CAN'T TELL WHAT YOU ARE SAYING'".  Aside from the fact that placing such labels on mentally challenged individuals is rude by itself, hunter82's description of the events is inaccurate.  While it may be true that Craig's demeanor may need a little polish, I hired him because he is kind, trustworthy and he has a real love for the shooting industry.  As for his "rude" statement about not being able to tell what the individual was saying - I will often use a similar statement when I don't understand what someone has said to me.  I find it will usually result in them repeating what they have said.

If hunter82 and his family have truly been buying firearms from Valley Gun for years, he would know the description he gave of Valley Gun's customer service is inaccurate.  If it were true, we would not have survived in business for over 46 years!!  We will often bend over backwards to help shooters in need - whether solving a firearm problem or working late to help a hunter meet a short deadline.  I have even pulled parts from my personal firearms to get a hunter back into the field immediately!

I am offended by hunter82's review.  While I admire his compassion for others, I wish he had handled this issue differently.  If he felt there was a problem, he should have contacted me, instead of taking an anonymous cheap shot at my business and my reputation.

To get an accurate assessment of Valley Gun's reputation or customer service, one only needs to ask shooters within the community - including several reputable, competing firearms dealers.

If anyone ever has any issues with Valley Gun's service, feel free to call me, personally.

Ken Quarnberg

President - Valley Gun, Inc.

661-325-9468

Horrible CUSTOMER SERVICE!!! My family has been buying firearms from Valley Gun for years and we now have to take our business elsewhere! I did not buy a bad product, nor are they aware of what...

Horrible CUSTOMER SERVICE!!! My family has been buying firearms from Valley Gun for years and we now have to take our business elsewhere! I did not buy a bad product, nor are they aware of what happened, but there is a guy named CRAIG that works behind the counter and he has always been rude, sarcastic, and now, CRUEL!. I was about to purchase a $700 firearm and to my surprise, CRAIG was being rude and cruel to a retarded man! The man came in with his caretaker and began to ask Craig some silly questions. I couldnt believe how rude he was to the retarded man. He had the nerve to say "I CANT TELL WHAT YOU ARE SAYING!".......im taking MY business elsewhere....a place im treated like a valued customer.....not like a peice of crap!  I hope the owner reads this and fires that guy.....hes HORRIBLE FOR BUSINESS and is pushing customers away.