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One of my great frustrations with online sites, particularly those offering e-commerce, is the difficulty in finding phone numbers for customer service where you can reach a live human.  (Disclaimer:  bakersfield.com needs to improve in this area too; it's on my to-do list). But thanks to a story on Slate.com that documents one person's quest to reach a human at iTunes, I found a link to Get Human 500. This is a listing of phone numbers for a variety of companies that allegedly will put you in contact with a human. Scroll down the list and you'll find lots of listings for stores and online businesses. You might want to bookmark this site for future use. --Logan Molen
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