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I've received so many calls and e-mails from people regarding horror stories of how their PG&E bills skyrocketed after the so-called "smart meters" were installed in their homes, that I'll likely be doing a follow up on that issue. In the meantime, people have asked how to complain. That info was in the column, but perhaps not prominently enough. Here it is again: First you need to call the Customer Service number on your PG&E bill. Don't worry if they give you the run around or don't seem to take you seriously. What you want is to get it ON RECORD that you've complained about this issue and asked for them to investigate to make sure the usage numbers and charges are correct. Next, call the California Public Utilities Commission and complain to them. They are the only oversight PG&E has and if you don't complain to them, you're pretty much spittin' in the wind. Here's CPUC info: You can call and file a complaint online. I recommend BOTH....
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