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I was visited by three cable techs this morning — a tech named Ryan, a supervisor whose name I forgot, and Michael Scott, technical operations manager for Bright House Cable. When they arrived, I had no sound or picture on the offending channel. When they left, I had a clear picture and sound with no tiling, skipping or freezing. The difference, according to Scott, is that they took extra time and looked at all the connections they could get to between the tap and the building. Cables fray, and connections rust, and they addressed both. I'm going to wait a while and check in on the channel. I've had it working before and then had it disintegrate on me. So, why did I get three people out to my apartment? I suspect it's because of my job. Danielle Wade, a VP with Bright House, says that's not so. "We are proud to serve our customers and each of our 400 employees has a personal commitment to customer service.  I'm not saying that to you as a reporter nor is that...
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