Bakersfield.com

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I ordered glasses over 2 months ago.  I have 1 legally blind eye and when the dr asked what I wanted to do with the lens over that eye, I told him to make it the same so it would look even.  The Dr changed the prescription without informing me after I placed my order with the sales people out front.  3 weeks later, they came in and I saw the prescription was not the same for both lenses.  I refused delivery and demanded they give me what I paid for.  So they send it back and another 3 weeks later, it came back and after 1 day of wearing them, I knew something was wrong.  I took it back and after 10 mins of arguing with the dr because he would not believe me when I told him it was not clear, he put them in the machine that measures prescriptions and when the prescription popped up different than my prescription, he snatched it off the machine and said he couldn't get a good read and would send them back only because I requested it.  3 more weeks later, they come in again and one lens is sticking out 1/4" from the frame, and flush on the other.  For $550, I was not going to accept a defective pair of glasses.  See attached pic.

This whole time, they would not call me to let me know the glasses were in.  I had to keep calling them to ask.  A few times I called from work and they would say can we call you back at this number with an update and then they'd call my house number to avoid talking to me. 

I asked for my money back because I was dissatisfied with their service and didn't want to wait another 3 weeks for them to send the glasses back and MAYBE get it right.  The salesperson told me I had to take it up with my insurance company.  So I specified that I was willing to take a hit on the lenses.  I just wanted a refund on the frames.  They said there was nothing wrong with the frames, so I couldn't return them.  Again, "nothing wrong with them so I can't return them."  What kind of policy is that?  At this point, I had already checked with the attorney general's office because I was already enraged and wanted my money back.  The law clearly stated that if a merchant does not offer a refund, it must be posted at the entrance and at the register and that a stamp on the receipt is not sufficient.  There were no signs anywhere in the shop.  I informed them it was against the law to not let me return the frames, but they continued to refuse. 

I took lots of pictures with my phone of the glasses, the register, and the store entrance to document their lack of posting a no return policy.  I've contacted my credit card company to dispute the charges, filed a complaint with the state Attorney Generals office, the BBB, and posted all over the internet to make sure others don't get shafted.  In my search to post my review, I came across several other people who were angry enough to post bad reviews too.  Understanding that not every dissatisfied customer is going to run home and post on the internet their bad experience, the fact that there are other reviews up already leads me to believe this shop and doctor's poor practices are common.