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Silly me and my computer
Please help me fellow bloggers. I have a little problem and it's driving me crazy - the time on my computer (Win XP) itself is correct. But my Outlook Express 6.0 with service pak 2, has the wrong time on all incoming and outgoing emails. I tried to find the solution on Microsoft, and although I am generally pretty good at research, I just can't figure it out. My computer settings under date & time settings are PST. The box for "automatically check for daylight savings time is NOT checked. If I check it, it will mess up my time on the PC itself. There is a button for internet time and in that window I have an option to check a box and synchronize with either time.windows.com or time.nsit.com, but if I check and apply time.windows.com it doesn't affect anything. Help! 15 comments from 4 users
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posted by
ghostriter
on Aug 29, 2007 at 02:17 PM
You should be able to go into Preferences (Tools, Settings, I am not sure what the headline is) in Outlook and change your time setting.
posted by
bakonative
on Aug 29, 2007 at 02:25 PM
Can't find anything in Outlook - I'm using Express, not the full Outlook.
posted by
ghostriter
on Aug 29, 2007 at 02:45 PM
sorry...that was the only suggestion I had! :(
posted by
tkozy
on Aug 29, 2007 at 04:13 PM
Bako, I have seen this happen many tines. here is one explanation:
We are using Exchange 5.5 on NT 4.0 SP5. Clients use Outlook 2000 as mail clients. Lately, they're complaining that the message header is not reflecting the correct time the mail was sent. It is showing an earlier time. The time on the system is correct. How do I work around this?
I've seen this behavior before and it can be difficult to troubleshoot. It could be an incompatible date/time format on your e-mail server. One of the fields typically displayed in the header of a message is a date and time stamp. E-mail servers stamp the date and the time when each message is processed. The date and the time information is stored in a read-only field called "PR_Delivery_Time." This field may contain incorrect information if the e-mail server is not set to the correct date and time, or if the format of the date and time on the server is in a non-standard format. You said that the time on the system is correct, but you didn't say what time or what system. If the date and time are correct on the mail server, but the message displays bad date and time information, then the date/time format on the server may be incompatible with Outlook. Have a look at Microsoft Knowledge Base article Q197717 for more details on and potential resolutions for this issue. posted by
tkozy
on Aug 29, 2007 at 04:23 PM
This article was previously published under Q197717 The field containing the date and the time that an e-mail message was received may be incorrect.
In Microsoft Outlook, one of the fields typically displayed in the header of an e-mail message is the date and the time that the message was received. An e-mail server stamps the date and the time that an e-mail message is received as the message is processed. The date and the time information is stored in a read-only Outlook field called "PR_Delivery_Time." This field may contain incorrect information if the e-mail server is not set to the correct date and time or if the format of the date and time on the server is in a non-standard format.
In Outlook, click the Tools menu and then click Options. In the Options window, click Calendar Options. In the Calendar Options window, click the Time Zone. Ensure that your Current Time Zone settings are correct and match the Date/Time settings for Windows, and then click OK. Click Apply and OK to close Options. Close and restart Outlook. posted by
bakonative
on Aug 29, 2007 at 05:40 PM
Thanks Ghostriter and TK, you guys probably think I am a real bozo, but I use Outlook Express and not Outlook for email. There's a different story why I don't use regular outlook, but right now I'm using Express, so the above instructions don't apply. In answer to the previous question, You said that the time on the system is correct, but you didn't say what time or what system. If the date and time are correct on the mail server, but the message displays bad date and time information, then the date/time format on the server may be incompatible with Outlook. The PC itself has the correct time, XP, windows, DSL server, but all incoming/outgoing mail is time stamped wrong. IT'S SO FRUSTRATING!!! posted by
bakonative
on Aug 29, 2007 at 05:59 PM
Ok, for you curious ones, I don't use regular Outlook, because when I was working from home as a mortgage underwriter, I used Outlook for work. The IT dept. set it up and I had a sonicwall and was hooked up to the company's server. Once the company closed down, I could no longer access Outlook. I uninstalled the sonicwall, but basically Outlook won't even let me on it even offline. Just thought I'd satisfy those of you who are curious!
posted by
bobby88keys
on Aug 29, 2007 at 06:31 PM
Hello.
Your ISP should provide a way to check your email via a web browser. If you're able to do this, you could verify the timestamp of your emails. You'd have to compose an email from the webmail site to test the outbound time stamp. This would let you know if the problem is at the ISP or with your program (Outlook Express). If you still have the problem using the web based mail, then make your ISP aware of the time stamp problem. If there is no problem when you check your email via the web, then it's likely that the problem is at your local PC. You stated: "My computer settings under date & time settings are PST. The box for "automatically check for daylight savings time is NOT checked. If I check it, it will mess up my time on the PC itself." This box should be checked if you're in a timezone that recognizes Daylight Saving Time. If your time is "messed up" after checking this box, you can simply adjust the time to reflect the current time using the little up/down buttons. The only time this box should be unchecked is if you live in a timezone that does not recognize Daylight Saving Time. If the problem is with Outlook Express, you could try using a different email program. Mozilla Thunderbird is an alternate email program that you could use. It's free and is downloadable from www.mozilla.com/en-US/thunderbird/ Once it's installed, it can import all of your settings from Outlook Express without affecting any of Outlook Express' settings. Just an idea. The internet sites such as time.nist.gov and time.windows.com point to time-reference servers on the internet that your PC can periodically sync it's time with if you wish. It won't hurt to enable this. Hope this helps Bobby88keys posted by
bakonative
on Aug 29, 2007 at 07:30 PM
Thanks Bobby88, that's a lot of good info, I will follow up on it. In regards to daylight savings time, our state (CA) choose to jump up the time this year, alias the unchecked box.
posted by
bobby88keys
on Aug 29, 2007 at 07:39 PM
Hello, bakonative. (I'm also in CA)
Microsoft provided a patch to compensate for the DST change. You can find it at the following link: http://www.microsoft.com/do... Once this patch is applied, you should be able to check the checkbox. Maybe this will resolve your time issues??? Have a good one! Bobby88keys posted by
bakonative
on Aug 29, 2007 at 11:52 PM
AAARRRRGGGGHHHH, I thought for sure bobby88, you had an easy solution. But guess, what? When I did it, it said "update can not be installed as a newer or same timezone update has already been installed on the system. Back to square one I go..................... posted by
tkozy
on Aug 30, 2007 at 12:09 AM
Format and reinstall.. :>)
Call your ISP. Check with them about their time stamp.. posted by
bobby88keys
on Aug 30, 2007 at 08:31 AM
hello bakonative,
This error means that you already have the DST update installed. Go back and check the "Automatically adjust clock for daylight savings changes" check box. After checking the box, check your time and adjust it if necessary . Reboot for good measure. Note: your time stamp on email already in your inbox may not be corrected. All new emails should hopefully show up with the correct time stamp. Good luck! posted by
bakonative
on Aug 30, 2007 at 11:25 AM
Bobby88 - you ARE my hero. It worked! I checked the box for auto adjust clock for daylight savings, then shut down completely. Once back on, every clock is right - both PC and time stamps on email. THANK YOU SOOOOO MUCH Bobby88 and everyone else for taking the time to help me! posted by
bobby88keys
on Aug 30, 2007 at 12:45 PM
That's great news, bakonative!
I'm glad the info helped you. Have a good one! : )
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