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jasonsperber - > Blogging Bako -> Site Rules, Disciplinary Issues, and Community Culture
Site Rules, Disciplinary Issues, and Community Culture

So, of course it has to happen that on a weekend during which I, unfortunately, have no internet access at my house (a situation which hopefully will be rectified soon), things get, shall we say, a little heated around here.  Or more than normal, rather.

You know that I make it a personal policy to keep interpersonal disciplinary actions between me and individual users as private as possible, so I'm going to be more vague on a few fronts here than you'd probably like.

First, regarding suspicions about who has and has not been disinvited to participate in this blog community, let me set something straight.  If a user has been suspended (temporarily or permanently), then going to people.bakersfield.com/home/blog/USERNAME will result in this message:

Unknown Blog: The blog you requested could not be found. The user may have removed the blog.

Of course, that also happens if an active user goes private.  So to make sure, you can go to people.bakersfield.com/home/user/USERNAME.  A suspended user will display this:

Inactive User: The user profile you requested is not active.

A previously public profile that has merely been taken private will show you this:

Private Profile: The user profile you requested is private.

And of course, a public profile that is still active but simply hasn't been either logged into or used for posting will show that information ("last signed in" date and datestamps on most recent blogposts and comments).

So that should clear up a bit of the rumormonging on that count.

Now, let me repeat what I said elsewhere about the whole thread-locking/comment-blocking mechanisms and issues:

First, we agree that the language that appears at the bottom of the screen in place of the comment composition box, in red type, should be different for threads that are locked by admin and for threads from which an individual user is blocked from participation.  The developers have added this fix to their list, and thank you all for this input.

Second, the ability to lock a thread to further comment from anyone is an admin privilege accessible to only a few staffers here at B.com, and is usually only exercised by me in my role as community content manager, as a community management tool when I've decided that, for example, a thread has been derailed and become a flame war and that further on-topic, constructive comments are not likely to be forthcoming and I need to stop the further posting of inappropriate content so I can clean up what's already there.  (Locking a thread also makes one's comments on the locked thread uneditable.)

Third, we gave users the ability to manage certain aspects of their profiles and blogs that had previously been beyond their reach in order to give you some degree of control over your own profiles and blogs, while, of course, retaining others as the hosts of a newspaper-based interactive blog community.  The ability to control who sees your status updates, from whom you receive messages or status updates, and who can and cannot post comments to your own blogposts--we felt that, due to previous interpersonal scuffles, deletion/reposting wars, and accusations of harassment based on unwanted attention or participation, these were aspects of one's own profile that we could afford to let individuals have more control over.  We had hoped, of course, that these tools would be used sparingly and that they would lead to less overt conflict, not more.  Seeing these tools used in practice has been educational, and we are mulling a variety of ways to tweak the tools to make them better serve the community.

Okay, now about temporary and permanent suspensions.  The first level of discipline for TOS violations here, depending on the severity of the violation, is usually a quick [edit.] on my part and an email to the offending user letting them know what I edited and why.  That usually ends things right there.  If a pattern exists that shows that my earlier communication didn't get through to the user and another incident occurs, I suspend the account (which hides any blogposts by the user and the profile as well, but doesn't do anything to existing comments on others' blogposts) and write to the user.  I explain why the account has been suspended and offer a temporary suspension, usually lasting about a week.  I give a date upon which I will reactivate the account, if, by that time, I am in receipt of an email from the user explaining that s/he accepts and understands the TOS and will follow the rules, especially those broken before, upon her/his return.  The user is also made to understand that if s/he continues to violate the Terms after being let back in, the suspension will be reinstated and made permanent.

If a user chooses to ignore my email and create a new account to circumvent the suspension, or writes back to refuse to cooperate, the suspension becomes permanent.  So, if I write to a user explaining how s/he can return from a short temporary suspension by agreeing to follow the rules, and s/he responds by refusing to accept the terms, that makes the temporary suspension permanent.  There are plenty of users on these blogs who have politely agreed to the terms of return from temporary suspension, waited the week out, and come back without problems.

Now, to the issue of community culture.  A great many of you from a variety of religious, political, cultural, subcultural, and ideological backgrounds have adopted this virtual place as a home and space within which to have discussions and hash out differences, even knowing that you aren't necessarily going to change each other's minds, and many of you have thus become protectors of this space, handing out warnings when I'm not around, reminding each other of the rules.  And for that I thank you.  While I've seen many rivalries and enmities thrive here over the past couple years, I've also seen folks who disagree with each other on issues they deeply care about still "hang out" virtually (and even in real life) and get along, and I've even seen folks who've had nasty, escalating conflicts learn, over time, to set those differences aside and get along.

I used to teach ninth graders.  I remember banging up against this mentality, over and over, among my students, that any slight, real or perceived, had to be dealt with with the utmost force lest face be lost.  The old "they looked at me funny so I have to fight 'em" cliche.  The ambiguitiies of text-based cyberspace make this kind of thing even more prone to flare-ups.  Online culture has its own terminology for this kind of stuff--trolls, flamewars, etc.  What Bakersfield.com endeavors to do is to reinforce an online community and culture in which we don't let that stuff grow, we don't let it fester.  It's not easy, and it's all subjective, so of course somebody always feels they're getting the short end of the stick.  But when someone offers advice, say, on how to make your comments more readable when you quote other people, or offers some advice, based on experience, about following the rules here (like the fact that profanity isn't okay here), take it in the spirit offered.

If you think you're being insulted or attacked or treated unfairly, I'm not saying to lie down and take it.  I'm saying to think about how you respond.  Are you escalating things?  Are you breaking TOS?  Hit "report a violation" and explain it to me.  Remember that if you're doing it after hours, at night or on the weekend, it might take me a while to get back to you.  And if, on a work day, it's taking too long for you, ping me again and ask me what's up.  Also, please know that, unfortunately, the violation report doesn't copy the original text of the reported comment or post into the email that I'm sent, so please copy and paste whatever you want to make sure I see.

We don't have to all agree here.  But we can disagree without resorting to personal attacks and using profanity and other unacceptable language.  We can remember to properly source content that is not our own original work.  We can vehemently disagree about one issue on one thread and laugh about something else together on another.  We, from all ideological points of view, can do well to examine our language for polarizing words and phrases and figure out other ways to get our points across.  We can recognize when it's time for us to step up, own our part in an escalating disagreement, and end our part in it so as to stop feeding the flames.  We can figure out when, in responding to a sleight or perceived sleight, we've crossed the line into doing the same kind of thing we're upset about being the target of, and shut it down before it even gets going.  We can do all of that.

I'm sorry this is so long.  Even at that, I'm sure I left something out.  Have a good evening, everyone.

Posted in these Groups:
Topics: bakersfield.com, Terms of Use, discpline, community culture
posted by jasonsperber on Monday, December 15, 2008 at 04:44 PM
Report a Violation
Viewed 413 times
35 comments from 19 users

1

posted by adampayne on Dec 15, 2008 at 07:10 PM

Jason, thanks for the reasoned explanation.


posted by Shwaine on Dec 15, 2008 at 09:52 PM

Also thanks for pointing out that the report violation button does not automatically copy the contents of the comment into the report. I had assumed that it did since it echoed the comment above the check boxes and report area. Now I know to copy and paste that into the report.

posted by Mountianman on Dec 16, 2008 at 08:21 AM

Ok, sounds good,, so, which rules did CC33 break to have her account locked?,  and would you have done it if she were Liberal?

posted by gube on Dec 16, 2008 at 08:37 AM

Hey mountainman are you jimr from Tehachapi ?

posted by NancyII on Dec 16, 2008 at 08:38 AM

Where to start?  Relentless postings with deliberate repulsive remarks about special needs childrens and their parents on here, name calling, personal insults, profanity (F bomb)...that's a start.  To come back the next day and say "gee I'm sorry I got carried away" won't cut it.  Her bad behavior went on for HOURS if not all weekend with people incuding myself, asking  her to tone down the viciousness, so it's hard to believe it was just a slip up.  It was the INTENT as much as the words.

As far as I know all the people suspended here have been conservatives but this is the first one I've agreed should be suspended and, as anyone here can tell you, I'm a staunch conservative.  Party had nothing to do with this one so don't try to make it a partisan issue..

Edit... Forgot one little thing.  CC attacked a conservative first.  Then she branched out to include anyone who opposed her manner.

posted by Lingtaowoo on Dec 16, 2008 at 08:45 AM

So in a nut shell--(no pun intended)...CC sounded like a drunk sailor on shore leave... 

posted by randomfactor on Dec 16, 2008 at 08:50 AM

and would you have done it if she were Liberal?

Of course he would have.  The point is, *SHE* wouldn't have done it if she were liberal. 

posted by robinislost on Dec 16, 2008 at 08:53 AM

I never got involved, but I was watching the whole thing this weekend and still have some of the windows open where she used profanity. I stand by everything that Nancy said, because she's right and I agree with her.

posted by Mountianman on Dec 16, 2008 at 09:00 AM

Hmmm, ok, well, I didnt read all her blogs, but I do find interesting Annies comment that, "As far as I know all the people suspended here have been conservatives", I do see a trend, maybe some deserved it, I dont know, I dont come here much, but I think she and everybody should be given a second chance, and Gube, no, im not jimr, dont know who that is,

posted by refiguy on Dec 16, 2008 at 09:14 AM

Mountianman: You are right in one statement that there are many Liberals on this site....I am not: but I've seen Superman and many others conservatives like CC33 come on this site and insult an opinion that they don't agree with ....and I will agree sometimes the onslaught is overwhelming but Jason does take a view at what is said and how it is said.....Just as an example there was an conflict between sojourner7 and WayFarer and some blogger who constantly badgered their religious beliefs also doing a parody of the words of God but rather than get into a insulting and cursing match with this blogger  they just plowed on ....and look who was left standing....Mountain the trend is that conservative's do  get kicked off because of the insults and cruel comments about family members and personal attacks not  for being a conservative....otherwise I'd be gone too.....

posted by Goofy1 on Dec 16, 2008 at 09:20 AM

I agree with the suspension, account locking, whatever you want to call it.  However, I also would like to see an increasing level of penalty given by the TBC before a person is permanently  thrown out.  I've seen a lot of "baiting" by members who are just itching for the fight on both sides of the spectrum.  By what I read, it sounds like you only get one time to say I'm sorry and then the second time, your dead.  One time should work for 99% of the people, but a 3 strikes type law with increasing severity of punishment would be more equitable.  Or  the TBC can just stick with the current "your gone the second time".  If that is the case, I hope everyone realizes they are not perfect.  I've sure made more than one mistake in my life.  Just my two cents worth, for what its worth.

posted by samheath on Dec 16, 2008 at 09:21 AM

A major glitch is the window left open on weekends that invites bad behavior. The TOS would seem quite clear and I have fought for these from the beginning, but there should be an opportunity to address issues long before they reach critical mass.

posted by refiguy on Dec 16, 2008 at 09:46 AM

 

since we are re-writing .....from my observation ..those who leave the most hateful and attacking comments usually, I said usually comes from those with limited user info .....a name a comment like" I say what i say " and that is it...not that a full bio makes you more or less vicious but it just seems that people with verifiable contact hold their tongues...so maybe the trigger should be pulled quickier on those with less info just my 2 cents

posted by Lingtaowoo on Dec 16, 2008 at 09:56 AM

How about---the above rules under 'Leave a Comment'---Common courtesy AND respect others point of views....just keeping it simple and CLEAN.....IMHO

posted by AudreyB on Dec 16, 2008 at 10:05 AM

I copied all her most colorful stuff to a safe storage site...................Just in case I need it in the future.

I'm not bothering with her friend, Gunslinger. He's small potatoes in the insult hurling category.  

posted by Shwaine on Dec 16, 2008 at 11:11 AM

She will get a second chance MountainMan. Once her week of "time-out" is up, she has the option to either accept the terms and come back (minus the profanity and boorishness) or not accept the terms and be permanently banned. That choice is purely on her shoulders.

And Goofy, most people who make a minor offense are not given the week's suspension at first. If you read what Jason wrote, you'll see for minor offenses, he edits the comment and gives an email warning. So if you fall to the baiting and make a "boo-boo" and it's an isolated incident, you'll probably avoid "the axe". You'll make an even better case for yourself if you edit your own post and apologize before the admin warn you. Unfortunately, CC33 was not an isolated incident. She had a pattern of offensive and boorish behavior, even with people like Nancy and myself advicing her that she was violating the Terms of Use and to tone it down.

posted by witterpitters on Dec 16, 2008 at 11:21 AM

AMEN!!!!!!!!!!! 

posted by refiguy on Dec 16, 2008 at 11:35 AM

 

How does that go ........hmm.....

PEACE ON EARTH GOOD WILL TOWARDS MAN AND WOMAN .....AND PETS ......TREES....AND OK CC33 TOO...

posted by Ray_Harwick on Dec 16, 2008 at 02:15 PM

 "As far as I know all the people suspended here have been conservatives"

I'm a conservative and I got a warning that I absolutely deserved to get.  I think Random makes an excellent point that although a political liberal may very well have been suspended or barred (if so, I'm not aware of any), virtually all the vicious personal attacks have come from social conservatives and I make that distinction because fiscal conservatives seem to have an excellent grasp of net etiquette, manners, ground rules and Terms of Service.  

I realize I'm one of very few people who use their real name online. I definitely don't think it's something everyone should do because personal privacy and having a sense of personal security is important.  But I've participated in online debate since the days of dial-up before there was such than as a web browser. I tried posting anonymously and I quickly saw that I allowed myself liberties that I, personally, knew I'd never take if I had to sign my own name to what I wrote.  So I switched to using my real name about 15 years ago because I didn't want to be mean to people. It forced me to own my own words and be held accountable.  

Again, I'm not saying that using your real name is for everyone, but I believe that if you were required to do so and determined to participate in debates online, you'd exercise a lot more restraint in the way you express yourself.  If you have the freedom and personal sense of security to do so, I encourage you to do the same. I know that because I use my real name, people attempt to Goggle information about me and then use it against me. Several people on this very site have done so and for me it is, at worst, creepy and at best, a waste of time. That's because I use my real name and I'm **always** prepared to stand by my own words, regardless of what web site someone may find them on. It's a decision I made nearly two decades ago, so excuse me if I understand why some people deliberately use a persona: they **intend** to let their emotions run wild when they register online and if they happen to be your next door neighbor in Bakersfield and have their "everyday" face on, you won't know that that very person  may be the one who says the most hateful and vicious thing to your face online.  They *want* to keep those identies separate because online they don't want to bear any responsibility for their words if the site host doesn't at least try to fairly enforce the site's TOS.  

In that regard, I pity anyone who has to deal with being the host. Jason probably has to take Tums or Pepto Bismol some morning before he turns on his computer to deal with the oouie-gooie bag that's waiting for him.  He going as good a job as anyone I've ever seen do as an online host (well, maybe one other person I know of [grin], Jason).  This year was especially unnerving since it had a political cycle and some highly contentious and emotional issues and public figures to discuss. I was in a virtual coma after Nov. 4th from the emotional impact that befell my household (I was going around humming "Suicide Is Painless" from MASH).  So, how'd I do? I expect you'll tell me. Many already have; people who have blocked me from their blogs because of their impatience with me or because I leaned on them too hard.  I'm sorry. I apologize. I'll try to do better. Don't let my fidelity to conservatism keep you from complaining when if I'm not playing fair. 

 

 

posted by NancyII on Dec 16, 2008 at 02:45 PM

I'll disagree with one of the comments above.  Liberals are every bit as guilty as conservatives are of insults and rabble rousing, they're just more careful to stay within the bounds of TOS.  It really is possible to let people know you think they're an idiot and full of crap without coming right out and saying it.  I've been the target of many of those slings and arrows and have been known to throw a few myself.

Now before the libs get their collective knickers in a knot think about it.  Don't make me go back and find sources, I have to go to work soon.  It' all in how it's worded and we're all capable of using language that's acceptable to get our point across.  And our opinion of each others posts.

I had a teacher one time (she may have copied Ann Landers) who said "I can make you feel like a penny waiting for change without a single swear word."

We all can.  And we do.  Then we all complain that we're being attacked.    Pffffftttttttttt.  Outside people like CC and her posse mocus, redkern,  we shouldn't have such thin skin or we shouldn't be blogging.  That, of course, won't stop me from complaining either.

posted by randomfactor on Dec 16, 2008 at 03:02 PM

I'll disagree with one of the comments above.  Liberals are every bit as guilty as conservatives are of insults and rabble rousing, they're just more careful to stay within the bounds of TOS

That was kinda my point.  Robb, bless his heart, felt the restrictions were too binding to continue blogging here.  I like to view them as an artistic framework...

 

posted by Lingtaowoo on Dec 16, 2008 at 03:24 PM

I plan on being there--THURSDAY---and just for 'giggles',someone point out to me where it says that I'm a LIB..solicits..DEM..communist...blood..crip...wet back...etc...and some of you have already have met me---but what about you others that haven't...at first sight--you may think that I'm there to steal tour first born--or I can be your best friend in the world---wouldn't you really want to know?

See ya THURSDAY.....

posted by CatherineBaker on Dec 16, 2008 at 03:52 PM

Artistic framework indeed, Random.  Excellent.  Good old Robb--he cracked me up.

Ling--at first sight--you may think that I'm there to steal tour first born--

Naw--at first sight I thought "I hope he shares that pitcher."  And he did...Dear Ling. 

posted by AudreyB on Dec 16, 2008 at 04:01 PM

 Liberals are every bit as guilty as conservatives are of insults and rabble rousing, they're just more careful to stay within the bounds of TOS

Some of my comments would curl your hair if I submitted them as first written.  By the time I get to the end of my remarks, I've cooled down and decided it's time to go back and edit.   Good thing I'm a slow typist.

posted by ALICEN on Dec 16, 2008 at 05:30 PM

Conservatives?  Conservatives?  Why, I thought I was the only one here!  Oh, I wish there were some way of ready identification.  We could put a "C" or an "L" in front of comments, or if we're wishy-washy, we could just give it a nice "C-O-O-L" instead.  

posted by ApolloDawn on Dec 16, 2008 at 06:08 PM

How about if we just be human beings?  :)

posted by ALICEN on Dec 16, 2008 at 06:20 PM

Oh, AD.  What are you, an arbitrator?  Want to go and spoil all the fun?  I guess you need to begin all your comments with the "C-O-O-L."  (NOT as in wishy-washy, but as in "character.")

 

posted by CatherineBaker on Dec 16, 2008 at 06:22 PM

Conservative or Liberal, we all have more in common than we think.

You never meet anyone in real life walking around constantly identifying themselves as "I'm a Liberal!" or "I'm a Conservative!"

Nope.  It's more like, "I'm a teacher,"  "I'm a mother of three" or "I'm a Raiders fan."

I am really REALLY REALLY getting sick of the divisive perpetuation of stereotypes around here.  I am really getting sick of the hate-filled SIDE-CHOOSING around here. 

And that's my two cents.

Sorry for shouting in bold, but that's how I feel.  Now I'm taking my ball and going home.

posted by ALICEN on Dec 16, 2008 at 06:25 PM

Catherine:  Thank you!  (And just think of it in bold, all caps and Italicized.)

 

posted by refiguy on Dec 16, 2008 at 06:44 PM

wait ,wait ,wait , I actual drank a beer with Cathrine ( i think she had a beer) Mike definitely ( lingaowoo ) and it seemed

everyone was a pizza fan....now who doesn't like pizza ................   so in my world everyone is a pizza-lover .....

 

 

posted by tkozy on Dec 16, 2008 at 09:07 PM

I am a Centrist. And the Last Bakersfield Capitalist.

You can now return to your previously scheduled program.

posted by Shwaine on Dec 16, 2008 at 09:09 PM

Sorry to disappoint refiguy. I don't eat pizza.... although not because I don't love it, more because it does not love me. Silly allergy to beef and dairy...

And Ray, not everyone's name is as obscure as you might think. Those with a little tech saavy can easily find my real name and PO Box address and even place of employment. But I've been using this name online since 1995. Since it was made up, it's fairly unique (although somewhat close to a German word, so sometimes people mispell the German word as shwaine) to me. If you search Google, you'll find mostly my stuff or that mispelling. It has the most meaning attached to it for my online presence, so I use it most places. I see my real name as my professional online identity and this one as my personal online identity.

posted by AudreyB on Dec 17, 2008 at 04:11 AM

Get with the program guys.

This is how I answer the phone..............Hello, this is Audrey, I'm a retired bookkeepper, mother of two, grandmother of two, Conservative Democrat but leaning towards the Libertarian Party............How may I help you?

 

posted by msjenny on Dec 17, 2008 at 03:54 PM

Cat: Come out and play don't take your ball home, No one else here has a ball to play with     .... lol  Audrey: since I am at work I will answer my phone as Ms Jenny a Patriot ,,, not a Loyalist.  How may I help you? But really want to say you are cutting in my time blogging

posted by CatherineBaker on Dec 17, 2008 at 04:21 PM

Sorry msjenny--Been sending e-mails and stuff.  Had to wrestle the computer away from computer-hogs around here.  Got a busy night ahead so I probably won't be able to blog much. : (

HERE: I bequeath you my ball.  It goes against Festivus tradition since it's something you actually want, but for you I'll make an exception.  : )

And why aren't you on my friends list anyway?  Gonna fix that right away. 

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